Response to Your Claims Jason A. Felts
From : Account - Prominence Bank
Subject : Re: Account # 505380743934
Date : Nov, 19 2024 at 10:12:20AM
To : Jason Felts jasonafelts@gmail.com
Subject: Final Response to Your Claims Dear Jason,
Thank you for your email. While we empathize with your dissatisfaction, we must reiterate and clarify the following points:
1. Informal Communication Is Not Binding: Emails, screenshots, or other informal communications do not constitute a legally binding agreement or commitment by Prominence Bank. Only signed and formally executed agreements are recognized as valid commitments by our institution.
2. Our Role in Transactions: Prominence Bank facilitates transactions based on instructions received from account holders. Statements from bank officers regarding anticipated credits reflect information visible on our systems but are not guarantees of final settlement. The completion of any cash-backed transfer depends on the originating and intermediary banks’ actions.
Prominence Bank processes transactions based solely on instructions provided by account holders and information received via SWIFT or KTT messages. While an MT103 may indicate the initiation of a transfer, the final receipt of funds depends entirely on the originating bank’s completion of the corresponding MT202 confirmation to settle the transaction. The completion and clearing of funds rely 100% on the originating bank’s actions, which are beyond Prominence Bank’s control. We credit funds only after they are fully settled and confirmed.
3.
KTT Transactions and Associated Risks: KTT transactions are complex and inherently risky. As a client, it is essential
to fully understand
these risks before initiating such transactions. The fees you paid were for the facilitation of the transaction as per your instructions. These fees are non-refundable as the services
were rendered in accordance with our policies
and procedures.
4. No Evidence of Misconduct: The materials you provided do not demonstrate any signed agreement or formal commitment from Prominence Bank guaranteeing cash-backed transfers. Our institution has not engaged in any wrongdoing and has fulfilled its obligations in accordance with the agreed terms.
5. Public Information Sharing: We welcome your decision to share your experience publicly, as it sheds light on the risks and challenges associated with KTT transactions. Your experience, while unfortunate, serves as a critical reminder to others about the importance of thoroughly verifying the legitimacy of third-party promises before proceeding with such transactions. Many clients have faced similar situations where they were led to believe they would receive substantial cash transfers, only to end up with financial instruments or incomplete transactions.
We encourage you to continue sharing your story, as it informs others about the potential pitfalls of engaging in KTT transactions without a deep understanding of the process or the credibility of the counterparties involved. It is vital for all clients to be cautious when dealing with meters or intermediaries and to recognize the high risks associated with these types of transactions.
At Prominence Bank, we always advise our clients to avoid using KTT transfers unless they have absolute confidence in the counterparties involved. Instead, we recommend utilizing SWIFT-based transfers, which are more secure, transparent, and typically do not involve additional fees if the transaction does not proceed as expected.
We understand that you might feel we are unhappy with your decision to share your experience publicly; however, the reality is quite the opposite. By sharing your story, you are helping us and other financial institutions inform potential clients about the risks inherent in KTT transactions. Many of these risks stem from unscrupulous third parties who mislead clients into thinking they are receiving guaranteed investments or funds. These actions, unfortunately, create false expectations and lead to frustration when transactions fail to deliver the promised outcome.
Please know that if you need confirmation of this information to support your public forum, we are happy to assist in helping others understand the risks they are taking. We are committed to transparency and to educating clients about the realities of these transactions.
While we are not responsible for agreements or interactions between clients and their remitter's bank, we stand by our process, which includes publicly available fee structures, no upfront charges, and services rendered according to industry standards.
Ultimately, account holders must take full responsibility for understanding the risks of activating a KTT Telex on their accounts. If someone else is asking them to receive a KTT transfer on their behalf, we strongly recommend they request that party to pay the associated fees in advance to avoid personal financial liability. Engaging in KTT transactions without thorough due diligence and financial safeguards often results in fees paid without receiving the expected credits.
At the end of the day, the responsibility for such decisions lies solely with the account holder, and while we empathize with your experience, we cannot assume liability for transactions involving third parties or originating from external institutions.
6. Empathy for Your Position: We understand that you borrowed funds to pay the fees and trusted the information provided by your intermediary, as well as the information our staff informed you of as a courtesy via message or email, based on what was visible on the bank’s screen system at the time. This included details about a cash transfer incoming into your account.
However, as explained previously, the final settlement of the funds always depends on the originating bank’s actions. This does not mean our staff provided misinformation, as your KTT transaction was categorized as an MT103 cash transfer, which is accurate according to the data received. Nonetheless, the settlement of real funds into your account ultimately relies on the originating bank completing the necessary final steps. Prominence Bank acted in good faith and provided the service for which the fees were charged, but the completion of the transaction is beyond our control.
As stated before, we cannot offer a refund for the services rendered. Prominence Bank remains committed to transparency and professionalism, and we hope this response provides clarity regarding our position. Any further communication on this matter must present new, substantive information to warrant a response.
Thank you for your understanding.
Best Regards,
Facebook: https://www.facebook.com/ProminenceBank/
On Nov 19, 2024, at 9:05 PM, Jason Felts <jasonafelts@gmail.com> wrote:
Hello - I have already
provided proof that I had to borrow
funds to pay the fees and would only do so with written assurance the transfer
was cash backed. There is no signed communication, you would expect you can trust emails or any other written
form of communication from any bank in the World.
As such, Please see the attached email chain and the three screenshots from
Harold, who was in fact my banker.
On Tue, Nov 19, 2024 at 2:52 PM Account - Prominence Bank
Subject: Request for Proof and Final Clarification
Dear Jason,
Thank you for your email. We have carefully
reviewed your concerns
and must reiterate
that Prominence Bank has acted in accordance
with all procedures and agreements
relevant to your transaction.
To address your claims, we request that you provide any documented proof signed commitment issued directly by Prominence Bank that substantiates your allegations. Messages,
emails or informal
communication about transaction statuses do not constitute binding agreements or evidence of commitments made by the bank.
It is important to clarify that our institution facilitated the transactions per your instructions and processed the associated fees for the services provided.
Any arrangements or commitments between you and third parties, including your intermediary or counterparties, are outside the scope of Prominence Bank’s responsibilities.
Your continued
insistence on a refund is unwarranted, as the service was rendered
appropriately and in full compliance with the terms agreed upon. We do not entertain
refund requests for services completed
as per agreement, nor will we do so in this instance.
We also emphasize that any further communication on this matter that lacks professionalism or is unrelated to substantiated claims will not receive a response. If you have signed evidence supporting your allegations, we remain open to reviewing it. Otherwise, we kindly request that you cease further correspondence on this matter.
Thank you for your understanding.
Sincerely,
Accounts Department
Prominence Bank
www.prominencebank.com
Facebook: https://www.facebook.com/ProminenceBank/ Twitter: https://twitter.com/BankProminence
On Nov 19, 2024, at 8:37 PM, Jason Felts <jasonafelts@gmail.com> wrote:
HaHa, that's hilarious...How can you possibly suggest that you operate with Transparency and professionalism when I have multiple LIES in writing?! Such Bull. The FACT is that to receive FEE Revenue, My private banker HAROLD and this email address BOTH Lied in writing.
I'm fine with continuing down this path of costing you 100 million in lost fees, lost customers, etc...
We will NOT stop telling OUR truth regardless of what you SCAMMERS say. I will NOT let up until
this is made right and I receive a REFUND. I'm getting contacted Daily because of my Hundreds
of POST and Comments all over social media. You are making a stupid decision, but what should I expect
from Lying, Scamming
Ass Holes?!
Jason
On Tue, Nov 19, 2024 at 2:22 PM Account - Prominence Bank
Subject: Response to Your Concerns
Dear Jason,
Thank you for reaching out to us. We acknowledge your concerns and would like to address
them directly and transparently.
First and foremost,
we want to clarify that Prominence Bank does not specialize solely in KTT transactions. This service is not widely utilized within our offerings,
as fewer clients opt for KTT services
today. It seems there may have been a misunderstanding regarding the nature of the services we provide and the responsibilities associated with them.
We must reiterate
that the fees associated with KTT transactions are a standard
part of our service agreements. These fees are non-negotiable and are clearly stipulated in the terms agreed upon by account holders. The payment of these fees is the responsibility of the account holder, irrespective of the specific
outcomes or expectations of the transactions.
Additionally, Prominence Bank operates with transparency and professionalism. Our policies, including
fee structures, are publicly available
on our website for client reference. Prominence Bank does not solicit clients or engage in any form of extortion. Clients
are free to express their
opinions and concerns,
and we respect their right to do so.
We understand your dissatisfaction with the KTT transactions. However,
it is important to emphasize
that the responsibility for fees remains with you as the account holder. Our records indicate
that you received
KTT transactions, and as such, the fees associated with these transactions are in accordance with the terms outlined in your agreement
with us.
Settling with me will be less expensive for you SCAMMERS because I'm so furious you lied as a financial institution in writing and I have PROOF that I will continue destroying your banks reputation AROUND THE WORLD.
If you would like to discuss a reasonable settlement that would include a cease and desist of ANY further negative comments about your bank and delete everything POSTED; I am available via email or my cell phone is 904-651-1589.
Please see all of your missed opportunities and advise.
Regards;
Jason A Felts
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